We’ve Got You Covered

As the ISSA Show North America approaches, professionals across the Jan San and facility management industries are gearing up to discover the latest innovations, build new partnerships, and find suppliers they can truly count on. At Morcon Tissue, we’re proud to say: we’ve got you covered—not just with high-performance paper products, but with a service-first mindset that sets us apart.

▪️Fast, Human-Centered Support

▪️National Reach, Local Touch

▪️Tailored Solutions for Real-World Challenges

▪️Consistency You Can Count On

Joe Raccuia (CEO) – “Over the past 12 years, we’ve grown dramatically. That kind of growth doesn’t happen by accident—it’s the result of grit, determination, and relentless hard work every single day.

But as we continue to grow, one thing becomes very clear: in a business where products and prices can look the same, Service Excellence is how we win.

Superior service isn’t just “being nice” or “going the extra mile.” It’s a competitive weapon. When our customers know they can trust us to deliver consistently, respond quickly, and solve problems before they even happen, we stop being just another option—and become their only choice. That’s how we outmaneuver competitors in a relative commodity business.

Service Excellence means:

Consistency – Our customers never wonder if we’ll come through.
Responsiveness – We move faster than the competition.
Partnership – We make our customers feel like we’re part of their success.
Trust – We deliver not just what we promise, but more.

If we remain committed to this mindset, we will continue to scale our business to $200 million and beyond. Growth got us here. Service Excellence will take us further.”

Phil Hart (SVP of Revenue Management) – “At Morcon Tissue, service excellence isn’t just a goal — it’s the foundation of everything we do. In a world where customer expectations are constantly evolving, we remain committed to delivering exceptional service that not only meets but exceeds expectations. Our team understands that every interaction is an opportunity to build trust, loyalty, and long-term relationships.

Phil Hart: Vice President of Revenue Management at Morcon

Being excellent in service also means being available when it matters most. Whether you need support during business hours or help in a pinch, our systems are built with reliability and responsiveness in mind. You’re never left wondering where to turn — we have you covered, every step of the way. We’re also proud to embrace technology that enhances the customer experience without replacing the human touch. From easy-to-use platforms to streamlined communication, we make it simple to get what you need, when you need it. Fast, friendly, and efficient — we have you covered on all fronts.”

Chris Raccuia ( SVP of Operations) – “We’ve Got You Covered” isn’t just a slogan, it’s our mindset. Across every part of the business, we’re focused on making sure every order, every run, and every delivery meets the standard we set for ourselves. In my role, that means building the right processes and teams, ones that anticipate challenges and solve problems before they ever reach the customer. Service Excellence starts on the production floor, with our people, our systems, and our attention to detail.

We’re continuing to invest in automation and technology across our business to lower our delivered cost per case in conjunction with strongest value proposition in the market. These investments make us more efficient, more consistent, and more flexible, exactly what our customers depend on. Just as importantly, we’re investing in our people, giving them the tools, training, and technology to perform at their best.

At the end of the day, Service Excellence and “We’ve Got You Covered” go hand in hand. They define how we operate, how we innovate, and how we earn our customers’ trust, one order at a time.”