Frequently Asked Questions
What are your hours of operation?
Our office hours are Monday – Friday 8am EST to 5pm EST. Our production facilities run 24 hours, 5 days a week.
What is your address?
We currently have two plant locations – Eagle Bridge, NY, & Great Falls, SC.
62 Owl Kill Road, Eagle Bridge, NY 12057
2536 James Baker Blvd. Great Falls, SC 29055
How do I place orders?
There are a few ways to place orders with Morcon Tissue:
- Call/email your assigned customer service or sales representation
- Call (518) 677-8511 and ask to speak with a sales team member to learn more
- Fill out our contact form found here and a staff member will get back to you within one business day
- Once you are an established customer, you can send orders directly to [email protected]
Are you hiring?
Yes! We are always looking for valuable additions to the Morcon team! If you’re a smart, driven, person please visit our Careers page for current openings.
Are you active in the community?
Morcon prides itself on its commitment to charities and other community organizations. Please visit our Our Mission page for more information.
Are your products 100% recycled?
Many of our products are 100% recycled fiber and 100% satisfaction!
Do you have an alternative to coreless?
Yes, our M1000 is a premium bath tissue with a .875” core. It is a great alternative to many coreless bath tissues.
Do you ship throughout the U.S.?
Yes. With plants in the northeast and southeast, as well as distribution centers across the U.S., we are able to ship anywhere within the U.S.
Do you drop ship product?
We work with many distributors and re-distributors who assist with drop ships across the U.S. There will be a small charge as well as the expectation that the truck is full with 28 pallets.
Do you offer both dispensers and tissue products?
Yes. We offer both towel and tissue dispensers with our Valay® Systems as well as a dispenser for our Valay® Interfolded Napkin products.
What is your lead time?
Have Other Questions About Working with Morcon Tissue? Let Us Know!
Looking for the answer to a question we didn’t answer here? Feel free to reach out by giving us a call at (518) 677-8511 or contact us online here and we’ll get back to you within one business day with the information you’re looking for!